Frequently Asked Questions
Booking Process
Enquiring About Your Date
To enquire about your chosen date, we kindly invite you to contact us via email. Our contact details are available at the bottom of the page.
Planning Your Celebration
We love discussing dates with our clients and exploring how we can bring your vision to life. We are happy to arrange either an in-person meeting or a video consultation, whichever is most convenient for you.
Your Bespoke Proposal
Once we have met, we will prepare a detailed, itemised quotation for your consideration.
How Far In Advance Should I Book?
All bookings are confirmed on a first-come, first-served basis. For certain larger statement pieces, such as our arches, availability is limited and items may only be hired once per date.
Planning Ahead: Our Availability
We are delighted to confirm that our calendar is open for bookings through to 2028.
What Happens if I need to change my date?
We are pleased to accommodate date changes, provided the selected items are available on the revised date.
Payment Information
Payment Terms
To reserve your wedding or event date and selected items, we kindly require a non-refundable 25% booking deposit, with the remaining balance payable one month prior to your celebration.
Accepted Payment Methods
We accept payment via bank transfer and all major credit and debit cards, including American Express.
Payment Plans
While we do not offer fixed payment plans, we are happy to invoice weddings and events in staged instalments after the booking deposit has been paid, rather than requesting the remaining balance in a single payment.
Last Minute Bookings
For bookings made within 6 weeks of the event/wedding date, full payment is required at the time of booking.
Are Your Prices Inclusive of VAT?
All prices displayed on our website are inclusive of VAT
Delivery
Is Delivery Included in the Price?
Complimentary delivery is included for locations within a 20-mile radius of TAC HQ, with certain exclusions applying. Venues located beyond this radius will be subject to an additional delivery fee.
Our Delivery Radius
We offer coverage across the region, from Elgin to Montrose, enabling us to service a wide range of wedding and event venues.
Setup/Installation
Who sets up the items for my day?
The hire price includes setup by our team in one designated location within your venue
When Does Setup Take Place?
Whenever possible, we aim to set up the day before your event/wedding, provided venue access and item availability allow. Should this not be feasible, setup will be completed on the morning of your event/wedding.
Can Items Be Installed Outdoors?
Yes, some items may be used outdoors, provided weather conditions and ground conditions are suitable.
Can Items Be Moved During the Day?
Our pricing includes setup in one designated location. Should any items require relocation between rooms, or from outdoor to indoor spaces, we are happy to assist; however, an additional fee will apply.
Do you collect the items?
Takedown and collection are included as part of our hire service and will usually take place the day after your event. In some instances, subject to venue access and item availability, collection may be required immediately following your celebration.